A helicopter was flying around above Seattle yesterday when an electrical malfunction disabled all of the aircraft’s electronic navigation and communication equipment. Due to the clouds and haze the pilot could not determine his position or course to steer to the airport. The pilot saw a tall building, flew toward it, circled, drew a handwritten sign and held it in the helicopter’s window. The sign said “WHERE AM I ?” in large letters.
People in the tall building quickly responded to the aircraft, drew a large sign and held it in a building window. Their sign said, “YOU ARE IN A HELICOPTER.” The pilot smiled, waved, looked at his map and determine the course to steer to SEATAC (Seattle/Tacoma) airport and landed safely.
After they were on the ground, the co-pilot asked the pilot how the “YOU ARE IN A HELICOPTER” sign helped determine their position. The pilot responded, “I knew that had to be the MICROSOFT building because they gave me a technically correct but completely useless answer.”

I’d read this story over a decade ago during my college days, and never thought I’d experience it first hand 🙂

So it started when I purchased a copy of Microsoft Office for Home Business use, from the Microsoft India store. There was a nice contest going on, and I made an entry as well. A week or so later, I got a mail saying I’d won Rs. 2000 to purchase anything on the site.

Then I browsed through the site, and couldn’t find many things that I’d want to buy around that range. Shortlisted an ergonomic keyboard, or one of the Jabra bluetooth headsets.

The ergonomic keyboard was never in stock. Considering the online reviews, the battery life and weight of the Jabra headsets, I finally settled for the Jabra Easygo Headset.

Some of the correspondence (with names/email addresses edited out for their privacy)…

On 3 June 2011 15:47, Sanjay M wrote:

Hi There,

I tried using this coupon to purchase a Bluetooth Headset from http://www.microsoftstore.co.in/microsoft/1065/product/Jabra-EasyGo-Headset.aspx

But got an error: Invalid Coupon when I tried to apply the provided coupon code. Kindly advise.

Thanks,
Sanjay

PS: I copied and pasted and ensured there were no spaces. Error message is:
“Payment Invalid Coupon Code”

And got a response:

On 15 June 2011 17:42:

Dear Sanjay,

Thank you for sharing your Valued Feedback.

This is with reference to your query , please be advised that Coupon issue has been resolved.

If there is any other way that I can help you, Please do not hesitate to contact us at our toll free no.

 

From: Sanjay M
Sent: Thursday, June 16, 2011 4:44 PM
To: support@microsoftstore.co.in
Subject: Re: “Payment Invalid Coupon Code”

Hi there!

Though it was well over 48 hours as per a previous email, thank you very much for your reply.

However unfortunately this time there was no field where I could enter the coupon code at all.

Another thing is that when I select Net Banking, then click on “click here to see bank names” my bank is listed:

Then I get redirected to:
https://www.ccavenue.com/txn/Billing.jsp

And there my bank isn’t in the list any more. This is just FYI, I can use another account among those listed to pay.

Just FYI, I’m a soffware freelancer with expertise in various technologies including Microsoft ASP.NET, and would be glad to provide any technical assistance towards improving the functionality of the site.

On 16 June 2011 18:07, support <support@microsoftstore.co.in> wrote:

Dear Sanjay,

We apologize for the inconvenience caused.

This is with reference to your query, please be advised that Customer CC Avenue has removed <bank> payment option from its payment gateway and We requested CC Avenue to provide updated list .

If there is any other way that I can help you, Please do not hesitate to contact us at our toll free no.

Regards

Microsoft Store Online

Toll Free Number: 18001037787

Oh boy…

From: Sanjay M
Sent: Thursday, June 16, 2011 6:55 PM
To: support
Subject: Re: Subject: Re: “Payment Invalid Coupon Code”

 

Yes, please note that was just an additional point. The main point of my mail:

However unfortunately this time there was no field where I could enter the coupon code at all.

Could you please let me know where I can enter the coupon code to get my Rs 2000 discount. I went all the way till the end of the checkout process and looked all over hte screen. I’m sure it was there last time.

Regards,
Sanjay

 
Then…

On 17 June 2011 10:48, support <support@microsoftstore.co.in> wrote:

Dear Sanjay,

Thank you for sharing your Valued Feedback.

This is with reference to your  query , please be advised that Coupon Code Option is available on Store, kindly refer to the attachment for your reference.

If there is any other way that I can help you, Please do not hesitate to contact us at our toll free no.

<screenshot that showed the promo code field>

 

On 29 June 2011 13:20, Sanjay M wrote:
PS: I just tried with the latest version of Internet Explorer and its the same with that browser as well.

Then another exchange of emails…

On 29 June 2011 13:16, Sanjay M wrote:
Dear MS Store,

Thank you – I tried it out again and it definitely does not have that Promocode box that you show in the screenshot. Here’s the screenshot from my machine:

The last date is 30th i.e. tomorrow so I hope you can help me sort this out at the earliest, or alternatively extend the validity of the coupon. I have spent a lot of time on this so far, just FYI.

Thanks,
Sanjay

PS: I just tried with the latest version of Internet Explorer and its the same with that browser as well.

<screenshot without promocode field attached>

Finally they called me on my cell phone to sort it out. It turns out that promo code wasn’t applicable to that particular product.

They called me again after a while asking if I was sure if that was the product I wanted to buy. I said yes… (after all the time I’d spent browsing through the site!) They said they’d add it to that product and would call back. Later on I just refreshed the screen… and was able to see the promocode field, and immediately purchased the Rs. 2119 headset for Rs. 119.

All’s well that ends well 🙂

 

from Sanjay M
to support <support@microsoftstore.co.in>
date 29 June 2011 14:55
subject Re: Subject: Re: “Payment Invalid Coupon Code”

Thanks to your kind support, I was finally able to successfully order the product.

Thanks,
Sanjay